Startup Operations & Program Management
Supported the growth and operations of a digital education business through program management, customer experience improvement, and operational process development.
Building the Operational Foundation for a Digital Education Startup
Overview
As the Business Operations Lead of Foodpreneurs Hub, I helped build and scale a digital education platform dedicated to empowering food entrepreneurs through training, mentorship, and business support. My primary responsibility was designing the operational systems, processes, and program management framework needed to launch new initiatives, improve customer experience, and support sustainable growth.
The Challenge
As the startup grew, managing programs, customer onboarding, communications, and internal operations became increasingly complex. Without standardized systems, scaling the business while maintaining a high-quality customer experience would have been difficult.
The business needed operational processes that could support growth, improve efficiency, and create consistency across all activities.
The Solution
I designed and implemented operational systems that standardized program delivery, student onboarding, team coordination, and internal workflows. This included developing repeatable processes, documenting standard operating procedures (SOPs), improving program management, and creating operational frameworks that supported both day-to-day execution and long-term growth.
Business Impact
The operational foundation helped position Foodpreneurs Hub for growth and enabled the successful delivery of multiple initiatives, including:
Launched 6 digital educational courses for food entrepreneurs.
Built an email subscriber base of 13,000+ subscribers.
Grew a community of 1,000+ entrepreneurs.
Built a social media audience of 5,000+ followers across multiple channels.
Successfully planned and delivered the Food Innovation Summit, attracting 600+ registrants.
Established standardized operational processes that improved program delivery, customer experience, and internal coordination.