Strategic Program Operations & Community Partnership Management

Overview

Managed the operations and delivery of a multi-stakeholder leadership development program, overseeing planning, budgeting, stakeholder engagement, participant experience, and program execution.

The Challenge

The program required coordination across students, faculty, nonprofit organizations, and corporate partners while managing budgets, timelines, communications, and program outcomes.

The challenge was to ensure a seamless participant experience while maintaining operational efficiency and meeting program objectives.

The Solution

•Managed end-to-end program planning and execution.

•Coordinated stakeholders across multiple organizations.

•Managed program budgets and resource allocation.

•Improved onboarding and communication processes.

•Developed reporting and performance tracking.

•Supported recruitment and participant engagement.

•Standardized operational processes for recurring programs.

Business Impact

Through effective program management, operational planning, and stakeholder coordination, the program successfully expanded its impact while delivering meaningful learning experiences for students and community partners.

Key outcomes included:

•Coordinated student consulting and leadership initiatives that contributed to 8,500+ hours of community service and experiential learning.

•Supported collaboration with 36 nonprofit, corporate, and community partners, including organizations such as the United Nations, Hands On Atlanta, Global Growers, Center for Creative Leadership (CCL), Ubuntu, Plywood People, and WunderGrubs.

•Managed program logistics, communications, and stakeholder engagement across multiple concurrent initiatives.

•Improved participant onboarding, communications, and operational processes to enhance the overall program experience.

•Standardized workflows and documentation that improved coordination across students, faculty, and external partners.

•Helped strengthen relationships with partner organizations through consistent communication, project coordination, and program execution.

The experience reinforced my ability to manage complex, multi-stakeholder initiatives while balancing operational execution, strategic planning, budget management, and stakeholder engagement skills that I now apply when helping organizations improve operations and execute strategic initiatives.

Tools

•Microsoft Excel

•Salesforce

•Mailchimp

•Smartsheet

•Microsoft Office 365

•Google Workspace

•Canva

•Survey & Feedback Tools

•Project Tracking & Collaboration Platforms

•Virtual Meeting Platforms (Zoom, Microsoft Teams)

Methodologies

•Program & Project Management

•Stakeholder Management

•Process Improvement

•Operational Planning

•Program Governance

•Change Management

•Continuous Improvement

•KPI Development & Performance Reporting

•Risk & Issue Management

•Cross-Functional Collaboration

Key Skills Demonstrated

•Fractional COO Services

•Program Management

•Operations Management

•Strategic Planning

•Stakeholder Engagement

•Partnership Management

•Budget Management

•Process Improvement

•Project Management

•Event & Program Operations

•Executive Communications

•Operational Excellence

•Performance Measurement

•Team Coordination

•Business Process Documentation

•Cross-Functional Leadership